Frequently Asked Questions
Everything you need to know about shopping for your little ones.
What is the typical shipping timeframe for orders?
Standard shipping usually takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on the destination and customs processing.
What is your return policy for baby gear and apparel?
We offer a 30-day return policy on all unused, unwashed items in their original packaging. For hygiene reasons, certain items like pacifiers and opened teething toys are final sale.
Are the materials used in your products safety-tested?
Absolutely. All our products meet or exceed CPSIA safety standards. We prioritize non-toxic, BPA-free materials and organic cotton to ensure the highest safety for your baby.
How can I track my order status?
Once your order ships, you will receive an email containing a tracking number and a link to our carrier's website where you can monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Do you offer gift wrapping or personalized messages?
Yes, we offer premium gift wrapping services and the option to include a handwritten note at checkout, making it easy to send the perfect gift directly to new parents.